BenQ GV31 Portable Projector Recalled Over Burn and Fire Hazard Risk

BenQ has recalled its GV31 Portable Projector after the lithium-ion battery-powered device was found to pose a risk of overheating, leading to potential burn and fire hazards for consumers. The recall covers about 243 units sold in Canada and roughly 1,250 units sold in the United States between July 2023 and May 2026.

What Products Are Being Recalled?

The recall involves the ‘BenQ GV31 Portable Projector’, a rechargeable lithium-ion battery-powered device. The projector is white and circular in shape, featuring built-in surround sound speakers with the words ‘superior sound by treVolo’ printed on it in gray text. It includes a permanent yellow tag and sits on a black projector stand. The unit measures approximately 13.2 cm (5.2 inches) wide, 20.3 cm (8 inches) across, and 19 cm (7.5 inches) in height, weighing about 1.7 kg (3.7 pounds).

Why Was This Recall Issued?

The recalled projector may overheat, creating a risk of burn and fire hazards to consumers. As of June 23, 2026, the company had received no reports of incidents or injuries in Canada, but one report of an overheating incident had been recorded in the United States. The product was manufactured in China and distributed by BenQ America Corp, based in Costa Mesa, California.

Who Is Affected?

Consumers in both Canada and the United States who purchased the ‘BenQ GV31 Portable Projector’ between July 2023 and May 2026 are affected by this recall. This is a joint recall involving Health Canada, the United States Consumer Product Safety Commission (US CPSC), and BenQ America. The recall has also been posted on the OECD Global Portal on Product Recalls for international awareness.

What Should You Do?

Consumers who own the affected projector should immediately stop using it. The product should be returned to BenQ for a repair or replacement. Under the Canada Consumer Product Safety Act, recalled products cannot be redistributed, sold, or given away in Canada.

• Stop using the projector immediately
• Contact BenQ toll-free at 1-866-600-2367, available 8:30 am to 5:30 pm CST, Monday through Friday
• Visit the company website at benq.com/en-us/support/gv31recall.html for repair or replacement details
• Report any related health or safety incidents to Health Canada using the Consumer Product Incident Report Form

Official Statement

Health Canada stated that the ‘portable projector may overheat, posing a risk of burn and fire hazards.’ The agency also reminded consumers to report any health or safety incidents related to this or any other consumer product through its official incident reporting channel. The recall notice confirms this is a joint action with the US CPSC and BenQ America Corp.