Philips Radiography 7000 M Recalled Over Drive Failure Risk: Health Canada

Health Canada has posted a Type II health product recall for the Philips Radiography 7000 M system (Model 712010), covering all lots of the mobile radiography unit. The recall, listed under identification number RA-82714, was dated September 24, 2026 and published on the Recalls and Safety Alerts website on October 1, 2026. It follows a manufacturer-identified performance issue in which the system’s drive function may fail right after an X-ray exposure.

The notice is aimed at healthcare facilities and professionals, not the general public. Hospitals, clinics and imaging departments that use this mobile unit should review the details below.

Quick Facts

• Product: Radiography 7000 M
• Model: 712010
• Manufacturer: Philips Medical Systems DMC GmbH (Hamburg, Germany)
• Lots affected: All lots
• Recall class: Type II
• Recall number: RA-82714
• Recall date: 2026-09-24
• Audience: Healthcare

Products Affected by This Recall

The recall involves the Radiography 7000 M, a mobile radiography system sold under the Model 712010 catalogue number. Health Canada’s listing states that all lots are affected, so no lot or serial number is excluded from the notice.

The brand named in the notice is Philips Medical Systems DMC GmbH, with a listed address at Roentgenstrasse 24, Hamburg, Germany. The Health Canada listing does not give unit counts, distribution dates or specific Canadian facilities that received the device.

What Triggered the Recall

Philips told regulators it had become aware of a potential safety issue with the system. According to the notice, the drive function may fail immediately after an exposure. When that happens, the system may remain stationary instead of driving when the operator activates the handlebar. That prevents the unit from being repositioned.

The notice describes the issue as intermittent. It has been observed during routine mobile radiography use, which suggests it can appear during ordinary clinical workflows rather than only in unusual conditions. Because it is intermittent, a unit that has driven normally many times may still fail on a given occasion.

The Health Canada listing classifies the issue under ‘Medical devices – Performance.’ It does not describe any injuries, patient harm or incidents tied to the problem, and it does not explain the underlying technical cause. No further hazard details are given beyond the loss of drive function.

Who Should Be Concerned

The recall is directed at the healthcare audience. That includes any hospital department, clinic or mobile imaging service that operates a Philips Radiography 7000 M, Model 712010. Because every lot is covered, any unit of this model in service is within the scope of the notice.

Staff who move the system between patient rooms, wards or emergency settings are the ones most likely to run into a drive failure. A unit that cannot be repositioned right after an exposure can disrupt workflow, particularly in busy or time-sensitive environments. The listing does not say what clinical impact, if any, has been reported.

The recall is posted on Health Canada’s website, and the country listed for the notice is Canada. The notice does not say whether the same issue has prompted action in other markets.

What Consumers Need to Do Now

The only action Health Canada lists is for affected parties to contact the manufacturer if they need additional information. The notice does not give a specific phone number, email address or reference code for contacting Philips. It also does not describe a repair, software update, replacement or refund process.

Healthcare facilities that use the system may want to take these practical steps:

• Confirm whether any Radiography 7000 M, Model 712010, units are in use at your site.
• Alert operators and radiographers that the drive function may fail right after an exposure.
• Contact Philips through your usual service or support channel for guidance specific to your equipment.
• Keep a record of any drive failures and report any health or safety concern through Health Canada’s reporting channel.

Health Canada’s recall page includes a link to report a health or safety concern. Users who experience the problem can use it, and the page also offers email alerts for new and updated recalls.

From the Agency

Health Canada’s notice summarizes the matter in plain terms. It says Philips became aware of a potential safety issue affecting the Radiography 7000 M system, where the drive function may fail right after an exposure and leave the system stationary. The agency classed the action as a Type II health product recall and directed users to the manufacturer for any additional information.

Health Canada lists the recall under its Medical devices and Radiology categories. The notice was last updated on October 1, 2026. Details may change, so facilities should check the official recall page for any updates to guidance, scope or remedies.