Siemens Magnetom Scanner Recalled Over Performance Issue: Health Canada

Health Canada has posted a Type II health product recall for the Magnetom Scanner, a medical device made by Siemens Healthineers AG, under identification number RA-82871. The recall date is listed as 2026-10-20, and the notice was published on 2026-10-28. The alert is aimed at the healthcare audience, meaning hospitals, imaging clinics and technical teams that operate or service this equipment.

The issue is classified by Health Canada as a medical device performance matter. The notice does not describe injuries or incidents. It centres on a software service pack that the manufacturer has made available for the affected systems.

Regulatory Response

The recall was published by Health Canada in the Radiology category of its medical devices listings. It carries a Type II classification. Under Health Canada’s general recall framework, a Type II recall generally applies to situations where use of the product may cause temporary or medically reversible health effects, or where the chance of serious harm is considered remote. The notice itself does not spell out that definition, so readers who need the exact wording should consult Health Canada directly.

The listed company is Siemens Healthineers AG, based at Siemensstr. 3, Forchheim, Germany, 91301.

Products Affected by This Recall

The recall covers units of the Magnetom Scanner under two model or catalogue numbers. The table in the notice lists the following:

• Model 11060815: More than 10 serial numbers are affected, and the notice directs readers to contact the manufacturer for the full list.
• Model 11344916: Serial numbers 196408, 196427, 196822, 196406 and 196680.

Because the list for model 11060815 is not published in full, any facility that operates a Magnetom Scanner should check its model and serial numbers against the notice and, where needed, ask the manufacturer to confirm whether a specific system is included.

What Triggered the Recall

Health Canada describes the issue as a performance problem and explains it through the contents of a service pack named NX VA60A-SP04. The notice describes this pack as a bug fix update with a full installation. It lists the following changes and improvements:

• The latest IT security deliveries and an increase in overall stability, with syngo MR XA60A-SD12 content included.
• Support for installing multiple software delta packages at the same time.
• Implementation of EU Data Act 2023/2854, which gives access to all machine data.
• A fix for image loading errors affecting MR Breast Biopsy.
• General improvements to the MR Protocol Manager.
• Adjusted coil specifications for the BM Body 18 Pilot Tone and Spine 32 coils, and for the 1.5T Sentinelle Breast coils, covering image brightness.
• Support for IEC 60601-1 compliance, which the notice says enables predictable and safe system behavior with regard to table movement.

The notice does not say which of these items prompted the recall, and it does not give a separate explanation of the underlying fault. The items above are the information Health Canada has published about the update.

Who Is Affected?

The audience for this alert is healthcare. In practice, that means facilities and staff responsible for Magnetom Scanner systems with the model and serial numbers listed above. The notice is a Health Canada publication, and its location is listed as Canada. It does not state how many units are affected, and it does not list the provinces or facilities involved.

The notice is not directed at the general public. Patients who have had or are scheduled for scans should not need to take any action based on this alert, and questions about a specific scanner are best directed to the facility that operates it.

What Consumers Need to Do Now

The only action Health Canada lists is to contact the manufacturer if additional information is required. Facilities that operate affected systems may want to take the following practical steps:

• Check the model and serial number of each Magnetom Scanner against the recall notice.
• For model 11060815, contact Siemens Healthineers to confirm whether a specific serial number is on the full list.
• Ask the manufacturer about the service pack NX VA60A-SP04 and how it relates to the affected systems.
• Keep the recall number RA-82871 on hand when making inquiries.

The notice does not provide a phone number, email address or refund process, so details of the corrective action must come from the manufacturer.

From the Agency

Health Canada’s notice lists the issue as Medical devices – Performance and gives the recall class as Type II. Its guidance is brief: contact the manufacturer if you require additional information. The agency also invites the public to subscribe to email updates on new and updated recalls and to report health or safety concerns through its official channels.

Further updates to this recall, if any, will appear on the Health Canada recalls and safety alerts website under identification number RA-82871.